Shipping policy

Thank you for shopping at NEO HEAVEN . We appreciate your business and want to ensure a seamless and enjoyable shopping experience for you. Please review our shipping policy below to understand how we process and deliver your orders.

1. Order Processing:

  • Orders are typically processed within 1-2 business days (excluding weekends and holidays) after payment confirmation.
  • During high-volume periods, processing times may be extended, and we appreciate your patience.

2. Shipping Methods and Delivery Times:

  • We offer various shipping methods at checkout, including standard, expedited, and express options.
  • Delivery times depend on your location and the shipping method selected. Estimated delivery times will be displayed during the checkout process.
  • Please note that unforeseen circumstances, such as weather delays or carrier issues, may impact delivery times. We appreciate your understanding in such situations.

3. Shipping Rates:

  • Shipping rates are calculated based on the weight of your order, the shipping method selected, and your delivery address.
  • You can view the shipping costs during the checkout process before completing your purchase.

4. International Shipping:

  • We currently offer international shipping to select countries. International shipping rates and delivery times vary depending on the destination.
  • Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the customer. Customs clearance may also impact delivery times.

5. Order Tracking:

  • Once your order has been shipped, you will receive a confirmation email with a tracking number.
  • You can track your order by entering the provided tracking number on our website or through the carrier's website.

6. Shipping Restrictions:

  • Some items may have shipping restrictions or may not be eligible for certain shipping methods. These restrictions will be communicated during the checkout process.

7. Address Accuracy:

  • It is the customer's responsibility to provide accurate and complete shipping information. Please double-check your shipping address before completing your purchase.
  • We are not responsible for orders delivered to incorrect or undeliverable addresses provided by the customer.

8. Lost or Stolen Packages:

  • We are not responsible for lost or stolen packages after they have been marked as delivered by the carrier. Please ensure a safe delivery location or consider adding delivery insurance for added protection.

9. Returns Due to Shipping Issues:

  • If your order is returned to us due to an incorrect address or other shipping issues, additional shipping fees may apply for reshipment.

 

We appreciate your trust in NEO HEAVEN and are committed to providing you with the best possible shopping experience. Thank you for choosing us!